Refund Policy

Last updated: 22 September 2026

    Our commitment: If MEDOST isn't working as described and we can't fix it, we'll refund you. We want students to get value, not feel stuck.
  

Free Trial

MEDOST offers a free tier so you can try the service before subscribing. We encourage you to use the free tier to evaluate whether MEDOST meets your needs before purchasing.

Refund Eligibility

You may be eligible for a refund in the following cases:

Within 7 days of purchase — if you are not satisfied with the service for any reason, contact us within 7 days of your initial subscription purchase
Technical failure — if MEDOST is substantially non-functional and we are unable to resolve the issue within 72 hours
Duplicate charge — if you were charged more than once for the same subscription period
Unauthorized charge — if you did not authorize the payment

Non-Refundable Cases

Refunds are generally not provided for:

Subscription renewals (we send a reminder email before renewal)
Partial months — subscriptions are not pro-rated
Dissatisfaction with AI responses when the service is functioning correctly
Accounts terminated for violating our Terms of Service
Requests made more than 7 days after purchase (except for technical failures)

How to Request a Refund

Refund process

Email [email protected] with subject line "Refund Request"
Include your registered email address and the date of payment
Briefly describe the reason for the refund request
We will respond within 2 business days
Approved refunds are processed within 5–10 business days to your original payment method

Cancellation

You can cancel your subscription at any time. Cancellation stops future charges but does not automatically trigger a refund for the current period. After cancellation:

You retain access to premium features until the end of your current billing period
Your account reverts to the free tier automatically
Your study history and account data are preserved

To cancel auto-renew, open Account → Billing → Cancel auto-renew in the app, or email [email protected]. It takes effect immediately and no further payment is taken. Plans paid for a single month never renew, so there is nothing to cancel.

Payment Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We can typically resolve issues faster and more smoothly than through a dispute process. Chargebacks initiated without first contacting us may result in account suspension.

Contact

Refund questions: [email protected] · We respond within 2 business days.