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Complaints and grievances go to the Grievance Officer, MEDOST at [email protected]: acknowledged within 24 hours, resolved within 15 days. More in the Help centre.
Common questions
How do I cancel my subscription?
In the app, open Account → Billing → Cancel auto-renew. It stops at once and you keep your plan until the end of the period you paid for. You can also email [email protected] from your account email and we'll cancel it for you.
Can I get a refund?
Yes — within 7 days of purchase, no questions asked. See our Refund Policy for full details or just email us.
I forgot my password — how do I reset it?
Use the "Forgot password" link on the login page. If you don't receive the reset email within a few minutes, check your spam folder or email us.
The AI gave me a wrong answer. What do I do?
Use the feedback button (thumbs down / star rating) in the app — it helps us improve. For serious errors in study material, email us and we'll look into it. Remember that AI responses are for study purposes only and should always be cross-checked with authoritative sources.
Does MEDOST work on mobile?
Yes — medost.app is fully mobile-responsive and works in any browser. You can also install it as an app icon from your mobile browser's "Add to Home Screen" option.
My payment failed. What now?
Payment failures are usually caused by bank restrictions or incorrect card details. Try a different card or payment method. If you were charged but don't have access, email us immediately with your payment reference number.